FAQ

What kind of personal support does Evergreen By Design offer?

We provide the best in customer support for all our services. We not only take care of all your website needs quickly but you also get direct access to the person who set up your website via phone, email, and one-on-one video appointments.

We even provide personal video tutorials to your specific questions on operating your website. This support is also available with our graphic design and hourly rates!

How does your refund policy work?

All refunds for website creation services are solely at the discretion of Evergreen By Design. A 50% initial deposit is required to begin services for website design. No further payment is required if you are unsatisfied with the service.

Do I have to pay for both website design and website services?

No, these services are independent of each other, though Evergreen By Design HIGHLY recommends getting the website services plan so your website is always cared for by a professional!

Do I have to pay all costs upfront?

Website design we require a 50% deposit for website design work to begin. Upon completion and approval by you, the remainder of the website design fee is required before the website can go live.

All hourly rates are paid after work is completed if you are on our website services plan. If you are not on our website services plan then their is a on hour deposit charge before work can begin.

Can I cancel my website service plan?

Yes, you can cancel at any time! There are no termination fees! When you cancel your website services you will be provided with all your website files and databases.

What If I don’t have content for my website?

No problem! Evergreen By Design will create all your content for you! The only thing you have to do is give us a brief description of your business or website you desire and we will take care of the rest!

How long will it take for you to design my website?

Evergreen By Design can usually create your website within 2 to 5 business days depending on the size and amount of services you purchase.

May I use my own domain and hosting?

Of course! Evergreen By Design will design your website on your own hosting for only the website design fee. You will have to cover all costs for your own hosting and domain.

What do your hourly rates cover?

Hourly rates cover all of our client’s unique website needs. We have found that there is no “one price fits all” website design pricing. Every website owner has different needs and goals they are trying to achieve online. With our hourly pricing, we can accommodate everyone’s online goals.

Doesn’t this cost more than just flat rate quotes? 

Actually, this saves people hundreds if not thousands of dollars on website designs! Instead of being quoted high website design costs for features in your website design that you will never use, you only pay for the ones that you need and want. This greatly reduces the excessive cost on your website design.

Plus, with every website needs being different this ensures that we can serve all customers! Whether you just need a cheap solution to create an online presence to a more advanced website system, our hourly rates let you scale your website how you see fit!

What kind of graphic design do you provide?

We provide a vast array of graphic designs, everything from business cards, flyers, ads, brochures, logos, and more! The best part about getting graphic design work by us is that we bring unity to your brand between all your media outlets.

What files do I get with my graphic design?

You will receive hi-resolution file formats for all of our graphic design work. These formats will be in JPG, PNG, SVG, AI, and PDF.

Can I make my own changes on my website?

Yes! you have complete control of your website! Evergreen By Design provides a complete drag-and-drop page builder and an easy-to-use WYSIWYG editor!

Do I own full rights to my website?

Yes, you own FULL rights to your website design! This includes design rights as well. Evergreen By Design DOES NOT IMPOSE any branding on your website either! Your website is strictly yours! Even if you are using our ongoing website services the website is still 100% yours to do with what you want.

Do I have complete access to my professional domain email?

Of course! Evergreen By Design will send an email with details on how to set up your professional email, which is a straightforward process. Choose your password and connect it to your favorite email app (such as Outlook, Gmail, or any other app you use).

Can I get more then one professional email?

Yes, you can buy as many emails as you need. Emails are $5.00/ea.